A Denise Robitaille Video Training Program

Every function and department in your organization uses some kind of documents. Documentation is the virtual infrastructure that supports your organization’s processes and management. We use documents for instruction, communication, notification, authorization and guidance. Within them are defined the requirements for design, manufacture, process control, implementation plans and regulatory compliance.

This in-depth video will introduce the basics necessary to set up, maintain, and sustain a successful document control process.

The video, presented by Denise Robitaille, explains what documents are, defines different document media, and differentiates documentation from documents. You’ll learn the fundamentals of document control and how to manage your document control system to avoid audit nonconformities. This video is ideal for those new to the document control process as well as for those who want a refresher.

CONTENTS: • Elements of documents • Process approach to documentation • Identifying documents and their owners • Types of documents • Master document list • Document control • Revisions and maintenance • Tips for document writers

PRESENTER

Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook,Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles.

Running time: 75 minutes