Process Management Excellence (Book 1)

Presenting the accumulated wisdom of one of the world’s foremost quality professionals, Process Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this first book of the comprehensive Five Pillars of Organizational Excellence series, respected authority H. James Harrington explains how to manage processes within a work team as well as those that flow across departments. 176 pages.

Inside you’ll find specifics on:

• The team approach to continuous improvement

• The micro-level approach to process management

• The macro-level approach to process management

• Systematic process breakthrough methodologies

• Total Six Sigma

• Process maturity grid

• And much more!

The Five Pillars of Organizational Excellence series includes: • Process Management Excellence • Project Management Excellence • Change Management Excellence • Knowledge Management Excellence • Resource Management Excellence. The processes discussed in each book are designed to permanently change an organization by fostering a learning culture while maintaining the procedures and structure that ensure optimum performance. Managing all five pillars simultaneously is the key to success.

Order all five books at once and SAVE (code #BQ030): $119.95 ($134.75 if purchased individually.

AUTHOR: H. James Harrington, Ph.D., is the chief executive officer of the Harrington Institute. He also serves as chairman of the board for a number of businesses and the U.S. chairman of technologies for Project Management at the University of Quebec, Montreal. He’s recognized as a world leader in applying performance improvement methodologies to business processes. Harrington is past chairman of the prestigious International Academy for Quality and past president of the American Society for Quality. He’s also an active member of the Global Knowledge Economics Council.