Explains the Problem-Solving Process Step-by-Step

Effective problem solving is equal parts art and science. In this book, Craig Cochran shows how to master both sides of the problem-solving coin by explaining the process step by step. Have you ever wondered why problem-solving efforts that start out strong, with motivated team members and supportive managers, fizzle out before they produce any benefits? Or why it can be so hard to stick with a problem until it’s solved? Craig Cochran will explain the answers.

This straightforward book is ideal for managers with long-standing business problems, as well as front-line employees who are often intimately familiar with dealing with them.

Topics covered include: • Selecting the right problem • Forming effective problem-solving teams • Planning and implementing corrective actions • How to verify effectiveness • Writing a problem statement • Identifying root causes • Defining the current process.

WRITTEN BY:

Craig Cochran is the North Metro Regional Manager with Georgia Tech's Economic Development Institute. He has an MBA from the University of Tennessee and a bachelor's degree in industrial management from the Georgia Institute of Technology. Cochran is a Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality. He is certified as a QMS Lead Auditor through RABQSA.

ISBN: 1-978-1-932828-30-6

Pages: 122