Quality Management for Everyone
Your quality system is designed to satisfy customers and improve performance. Your system may or may not be based on an external standard (i.e., ISO 9001), but regardless, your system is vital in order to achieve profitability. The Quality Basics video training program is an excellent training tool for reinforcing the commitment of your employees to quality. It is an easy-to-understand, 16 minute program that discusses what quality is, the importance of quality to company success and the four basic guidelines for assuring satisfactory quality. This program will strengthen your employees' resolve for achieving the objectives of quality: customer satisfaction and continual improvement.
The video is presented in a straight forward, no nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack was the long time Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 which produced the ISO 9000 family of standards. Charlie has been for many years a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4. Together, they wrote and are featured in this video program.
In addition to the video, the package includes a Learning Guide which follows the text of the video, extracts key points from video, gives viewers space for taking notes, asks questions to stimulate thinking and has a quiz to test viewers’ retention of the material (order extra copies to provide each employee with a personal copy for reference).
This video training program will help create employee buy-in to your management system efforts and contribute to a corporate culture which will be conducive for continually improving your company’s management system. Use the program in a classroom session or with individual new hire employees.
The sections of this video include: • Introduction • What is quality • Quality perspectives are important • Your role in achieving quality • and Conclusions.
Your satisfaction is guaranteed: if it doesn’t meet your needs, for whatever reason, simply call us and we’ll authorize a return for a full refund.
For more information, call (919) 479-6939 or e-mail firstname.lastname@example.org